Privacy Policy,
Terms & Conditions

Australian privacy legislation requires websites to post a Privacy Statement or have a Privacy Policy if they collect ANY customer or website visitor information. 

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In accordance to this legislation, Kypseli Support Services would like to inform which information we collect, how this information is used, and how this information is stored.

 

We collect information when you send us a referral through our website, an email, or by using our contact page. This information is used to determine what type of service we can provide you with. We do not share this information with anyone, without your written consent. In the event that you decide that we are not the right provider for you, the information you had previously sent to us will be deleted from our data base. If however, you begin your new journey with us, the information you have provided will be used to create a tailored service for your support needs.

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If you or the participant you are enquiring for decide to be supported by Kypseli Support Services, we will have a written consent form that we will provide to you that will explain our privacy and confidentiality terms, and will seek your approval for the collection and use of your confidential information. 

 

We do not provide third parties with access to your personal data.

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What information is collected by Kypseli Support Services 

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Information collected by Kypseli Support Services includes the following – if provided:

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• Your name and address information.

• Telephone.

• E-mail addresses.

• Information about what services you have enquired.

• Information about what services you are receiving.

• Correspondence between you and Kypseli Support Services, whether written or verbal, will be stored on our software so we can keep track of our commitment to providing a great service.

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Kypseli Support Services does not not require any type of online payments, and we will never ask you for your credit card details.

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If you would like to know more about the information we have on file about you, please contact us and we'll be happy to answer any questions you might have..

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What Kypseli Support Services does with your information:

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• Information collected is kept within appropriate systems including billing, software and email to allow Kypseli Support Services to administer and manage services provided;

• Personal information is NOT made available to third parties;

• Kypseli Support Services will contact relevant people to communicate billing and technical issue;

• Kypseli Support Services website data and email related to the service provided to you will be stored on servers, for your use and as back-up should it be required;

• Kypseli Support Services email newsletters and communications may be customised to reflect your interest in a particular service;

• Kypseli Support Services may access historic correspondence and details about earlier conversations in response to customer service issues and, to conform to the edicts of the law or comply with legal process served on Kypseli Support Services.

• Where Kypseli Support Services shares information with its design consultants and partners for the delivery of a service to you all care will be taken to protect your personal information;

• Your online requests are monitored and stored.

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As a participant, or someone that is enquiring to be a participant with Kypseli Support Services, you will receive occasional email communications from Kypseli Support Services that relate to the services we provide to you, and you will have the option to opt-out of all non-essential email and postal mail. 

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If you have any questions about our privacy policy, please feel free to contact us.

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Cookie Policy

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By using this website you agree to the use of cookies created by the website.

Kypseli Support Services and this website use cookies to distinguish you from other users of our website. This enables Kypseli Support Services to provide you with a good experience when you browse our website. A cookie is a small file with information that we store on your browser or the hard drive of your computer.

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Cookies contain information that is sent to your computer. We use cookies for many purposes but principally to remember you as a visitor or registered user. None of our cookies store any personal information about you. Please be aware that restricting cookies may impact on the functionality of the website.

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You can block and delete cookies in your browser and you can find more information about deleting or blocking cookies at www.aboutcookies.org.

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How does Kypseli Support Services protect your personal information?

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Kypseli Support Services staff are aware that all personal information is sensitive and that it should be treated with due respect and confidentiality.

Kypseli Support Services has procedures and controls in place to protect your information.

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Children's Guidelines

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Kypseli Support Services requires the legal guardian of a child to be in communication with Kypseli Support Services for any support enquires. 

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If you believe Kypseli Support Services has collected any information from or about anyone under 18, without the consent of a legal guardian, please contact us immediately.

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Complaints

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If you wish to enquire or make a complaint about Privacy related issues you can contact us directly at info@kypseli.com.au or you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au/privacy/